Paarl Arena does not sell physical products — we sell time in our golf simulator. This policy covers how you can exchange, reschedule, or transfer a session booking. For refunds, see our Refund Policy.

1. Rescheduling a Booking

We understand that plans change. You can reschedule your booking under the following conditions:

Notice given	Rescheduling options
More than 24 hours before session	Free reschedule to any available slot
12–24 hours before session	Free reschedule to any available slot (once per booking)
Less than 12 hours before session	Reschedule at our discretion — subject to availability. No guarantee.
No-show	No reschedule

To reschedule, contact us via WhatsApp on 083 388 4909 or email bookings@paarlarena.co.za. Rescheduled sessions must be taken within 60 days of the original booking date.

2. Transferring a Booking to Another Person

You may transfer your confirmed booking to another person at no charge, provided:

You notify us at least 24 hours before the session
You provide the new attendee's name, email address, and phone number
The session date and time remain the same

We will update the booking record and send confirmation to the new attendee. If you also need to change the date/time, this counts as a reschedule (see Section 1).

3. Changing the Number of Players

You can increase or decrease the number of players in your booking:

Adding players — subject to the 8-player maximum per bay. Additional charges apply at the current rate.
Reducing players — the price will be adjusted if you notify us at least 30 minutes before your session start time. Reductions requested after this time will be charged at the original booked rate.

Changes can be made by contacting us on 083 388 4909 or notifying a staff member on arrival.

4. Changing Session Duration

You can extend or shorten your session duration, subject to availability:

Extending — additional hour charged at the current rate, subject to the next slot being available
Shortening — notify us at least 24 hours in advance for a pro-rata adjustment. On-day changes are not eligible for a partial refund.

5. Credit / Hour Pack Exchanges

If you have a credit/hour pack, sessions booked using your pack can be rescheduled at no cost with at least 12 hours' notice. The hours are returned to your pack balance. Rescheduled sessions must be taken within your pack's validity period.

Credit pack hours cannot be transferred to another email address or refunded once used. Unused hours are returned to your balance only when a cancellation or reschedule is requested within the notice periods above.

6. Corporate and Group Bookings

Group bookings of 2 hours or more, or corporate packages, are subject to separate terms agreed at the time of booking. Contact us directly at bookings@paarlarena.co.za for corporate enquiries.

7. Equipment and Club Rental

Club rental (R50 per player) is arranged on arrival and is not pre-booked online. There is no "exchange" on club rental — if you arrive with your own clubs and no longer need the hire clubs, the rental fee is not charged.

Gloves purchased from us (R150 new) are non-returnable and non-exchangeable once used. Pre-used borrowed gloves must be returned at the end of your session.

8. Exceptional Circumstances

In cases of genuine emergency (medical, bereavement, or similar), we will do our best to accommodate rescheduling or a credit outside the standard policy windows. Please contact us directly — we are human and we understand that life happens.

9. How to Contact Us

WhatsApp: 083 388 4909
Email: bookings@paarlarena.co.za

Response times: Monday–Friday 9 AM–5 PM. We aim to respond to all messages within 2 hours during operating hours.

Session Exchange & Rescheduling Policy