Last updated: 1 July 2026
We want every session at Paarl Arena to be excellent. If something goes wrong on our side, we will make it right. This policy explains how cancellations, rescheduling, and refunds work.
| Notice given | Outcome |
|---|---|
| More than 24 hours before session | Full refund or free reschedule — your choice |
| 12–24 hours before session | 50% refund, or reschedule with no penalty |
| Less than 12 hours before session | No refund. Reschedule subject to availability and at our discretion. |
| No-show (no contact) | No refund |
To cancel or reschedule, contact us via WhatsApp on 083 388 4909 or email bookings@paarlarena.co.za before your session time.
If we cancel your session for any reason (load shedding without a generator, equipment failure, emergency closure), you will receive a full refund or a reschedule — whichever you prefer. We will contact you as soon as possible and aim to give at least 2 hours' notice where possible.
Refunds for sessions paid online are processed back to the original payment method within 5–10 business days, depending on your bank. PayFast processes the reversal on our instruction — we cannot speed up your bank's processing time.
If you paid via our POS kiosk on arrival or settled in cash, refunds are paid via EFT within 5 business days. Please provide your banking details when you request the refund.
Unused hours on a credit pack can be refunded on a pro-rata basis (hours remaining × standard rate) within 30 days of purchase. After 30 days, credit packs are non-refundable but remain valid for 12 months from purchase.
Refund requests must be submitted within 7 days of the cancelled or missed session. Requests submitted after this window will not be considered.
If fewer players arrive than booked, we can adjust the player count and recalculate the total. The difference is refunded or credited against the session cost at the time of arrival — not retrospectively after you've left.
A no-show is defined as failing to arrive within 15 minutes of your booking start time without prior contact. No-shows are not eligible for refunds or rescheduling. The bay will be released for walk-in or other bookings after 15 minutes.
Nothing in this policy limits your rights under the South African Consumer Protection Act (CPA), No. 68 of 2008. Where the CPA grants you broader rights, those rights apply.
We're happy to help — reach out before your session and we'll sort it out.